Terms of Service

Effective Date: June 25, 2026  |  Last Updated: June 25, 2026

1. Introduction and Acceptance of Terms

Welcome to Red Rooster. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Red Rooster ("we," "us," "our," or "the Company"), governing your access to and use of the website located at reds-rooster.com (the "Website"), as well as any related services, applications, online ordering platforms, loyalty programs, promotions, and other offerings provided by Red Rooster (collectively, the "Services").

By accessing our Website, placing an order, creating an account, participating in any promotional activity, or otherwise engaging with any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, registered users, customers, and any other persons who access or use our Services.

If you are using our Services on behalf of a business, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to that entity.

Red Rooster reserves the right to modify, update, or replace these Terms at any time. Continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically.

2. Business Information and Contact Details

The Services described in these Terms are operated and provided by:

For all enquiries, complaints, or correspondence regarding these Terms or our Services, please contact us using the details provided above.

3. Description of Services

Red Rooster is an Australian food service business that provides customers with access to a range of food and beverage products through our physical restaurant locations and digital channels. Our Services include, but are not limited to, the following:

3.1 Food and Beverage Offerings

Red Rooster provides freshly prepared meals, snacks, beverages, and related food products to consumers through our restaurant locations across Australia. Our menu is subject to change at any time without prior notice, and product availability may vary by location.

3.2 Online Ordering Platform

Through our Website, customers may browse our menu, customise orders, and place orders for pick-up or delivery where such services are available. Our online ordering platform is intended for personal, non-commercial use only.

3.3 Delivery Services

Where available, Red Rooster may offer delivery services either directly or through third-party delivery partners. Delivery availability, fees, minimum order values, and estimated delivery times are subject to change and will be displayed at the time of order placement. Third-party delivery services are governed by the terms and conditions of the respective delivery provider, and Red Rooster accepts no responsibility for the conduct or performance of third-party delivery partners.

3.4 Loyalty Programs and Promotions

Red Rooster may offer loyalty programs, reward schemes, special promotions, discount offers, and competitions from time to time. Participation in such programs is subject to additional terms and conditions that will be communicated separately. Red Rooster reserves the right to modify, suspend, or terminate any loyalty program or promotional offer at any time.

3.5 Digital Communications

With your consent, Red Rooster may communicate with you via email, SMS, push notifications, or other digital channels regarding orders, promotions, news, and service updates.

4. Eligibility and User Accounts

4.1 Age Requirements

You must be at least thirteen (13) years of age to use our Website and Services. If you are under the age of eighteen (18), you must have the consent of a parent or legal guardian to use our Services. By using our Services, you represent and warrant that you meet the applicable age requirements.

4.2 Account Registration

Certain features of our Website may require you to create a user account. When creating an account, you agree to provide accurate, current, and complete information, and to update such information as necessary to keep it accurate and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.3 Account Security

You agree to notify Red Rooster immediately at [email protected] if you become aware of any unauthorised use of your account or any other breach of security. Red Rooster will not be liable for any loss or damage arising from your failure to comply with this section.

4.4 Account Termination

Red Rooster reserves the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe that you have violated these Terms or engaged in any unlawful or harmful activity.

5. User Obligations and Prohibited Activities

5.1 General Obligations

As a user of our Website and Services, you agree to:

• Use the Website and Services only for lawful purposes and in accordance with these Terms;
• Provide accurate and truthful information when placing orders or creating an account;
• Comply with all applicable Australian laws and regulations, including but not limited to the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL) contained in Schedule 2 thereof;
• Respect the intellectual property rights of Red Rooster and third parties;
• Promptly pay for all orders placed through our Website or Services;
• Use the Website in a manner that does not interfere with or disrupt the operation of our systems, networks, or servers.

5.2 Prohibited Activities

You agree not to engage in any of the following activities when using our Website or Services:

• Using the Website or Services for any unlawful, fraudulent, or malicious purpose;
• Attempting to gain unauthorised access to any part of the Website, server, or database connected to the Website;
• Introducing viruses, trojans, worms, logic bombs, or other technologically harmful material to the Website or our systems;
• Collecting or harvesting any personal information from the Website without authorisation;
• Impersonating Red Rooster, its employees, other users, or any other person or entity;
• Using automated tools, scripts, bots, scrapers, or similar technology to access, scrape, or collect data from our Website without prior written consent;
• Posting, transmitting, or distributing any content that is defamatory, obscene, offensive, hateful, or otherwise objectionable;
• Engaging in any conduct that could damage, disable, overburden, or impair the proper functioning of the Website;
• Reselling, commercialising, or otherwise exploiting our Services for commercial purposes without written authorisation from Red Rooster;
• Attempting to reverse engineer, decompile, or disassemble any software or technology used in connection with our Website or Services;
• Using the Services to violate any applicable food safety, health, or consumer protection laws in Australia;
• Submitting false, misleading, or fraudulent orders, reviews, or complaints.

Red Rooster reserves the right to investigate any suspected violations of these Terms and to take appropriate action, including but not limited to suspending or terminating your account, refusing service, and referring matters to relevant law enforcement or regulatory authorities.

6. Ordering, Payment, and Pricing

6.1 Order Placement

By placing an order through our Website or Services, you are making an offer to purchase the selected products at the stated price. Red Rooster reserves the right to accept or decline any order at its sole discretion. A confirmation of your order does not constitute acceptance until it has been processed and confirmed by our system.

6.2 Pricing

All prices displayed on our Website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) unless otherwise stated. Prices are subject to change without notice. Red Rooster will not be liable for any pricing errors displayed on the Website, and we reserve the right to cancel or refuse orders placed at incorrect prices.

6.3 Payment Methods

We accept various payment methods as displayed on our Website at the time of checkout. By providing payment information, you represent and warrant that you are authorised to use the payment method and that all payment information is accurate and complete. Payment is required at the time of order placement for online orders.

6.4 Refunds and Cancellations

Refunds and cancellations are handled in accordance with our Refunds Policy and, where applicable, the consumer guarantee provisions of the Australian Consumer Law. If you receive a product that is defective, incorrect, or does not match your order, please contact us at [email protected] within a reasonable time of receiving your order. Nothing in these Terms limits or excludes any rights you may have under the Australian Consumer Law.

6.5 GST Compliance

Red Rooster complies with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Tax invoices and receipts will be provided upon request or as required by applicable law.

7. Intellectual Property Rights

7.1 Ownership

All content, materials, and information available on or through our Website and Services, including but not limited to text, graphics, logos, trademarks, service marks, images, photographs, audio and video content, software, source code, data compilations, and any other proprietary material (collectively, "Content"), are the exclusive property of Red Rooster or its licensors and are protected by applicable Australian and international intellectual property laws, including the Copyright Act 1968 (Cth), the Trade Marks Act 1995 (Cth), and other relevant legislation.

7.2 Limited Licence

Red Rooster grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its Content solely for your personal, non-commercial use in accordance with these Terms. This licence does not include any right to:

• Reproduce, distribute, publicly display, or create derivative works from any Content;
• Use any data mining, scraping, robots, or similar data gathering or extraction methods;
• Download or copy any account information for the benefit of another party;
• Use the Content for any commercial purpose without our prior written consent.

7.3 Trademarks

The Red Rooster name, logo, and all related marks, product names, and slogans are trademarks or registered trademarks of Red Rooster or its affiliates in Australia and other jurisdictions. You may not use these marks without our prior written authorisation. Unauthorised use of our trademarks may constitute an infringement of our intellectual property rights and may expose you to legal liability.

7.4 User-Generated Content

If you submit, post, or otherwise provide any content, reviews, feedback, suggestions, or other materials to us ("User Content"), you grant Red Rooster a non-exclusive, royalty-free, perpetual, irrevocable, worldwide licence to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in connection with our business operations and marketing activities. You represent and warrant that you own or have the necessary rights to grant this licence and that your User Content does not infringe any third-party rights.

8. Privacy and Data Protection

Red Rooster is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. Our collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which is available on our Website and incorporated into these Terms by reference.

By using our Services, you consent to the collection and processing of your personal information as described in our Privacy Policy. If you have any questions or concerns about how we handle your personal information, please contact us at [email protected].

9. Food Safety and Allergen Information

Red Rooster takes food safety seriously and complies with all applicable Australian food safety standards and regulations, including those set out under the Food Standards Australia New Zealand Act 1991 (Cth) and the Australia New Zealand Food Standards Code.

While Red Rooster makes every reasonable effort to ensure the accuracy of nutritional and allergen information displayed on our Website, such information may be subject to change. Customers are encouraged to verify allergen details at the point of ordering.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, services, applications, or platforms that are not owned or controlled by Red Rooster. These links are provided for your convenience only, and Red Rooster does not endorse, control, or accept responsibility for the content, privacy practices, or terms of any third-party websites or services.

Your use of third-party websites and services is governed by the respective terms and conditions and privacy policies of those third parties. We encourage you to review the terms and privacy policies of any third-party services you access through our Website. Red Rooster is not liable for any loss or damage arising from your use of third-party websites or services.

11. Disclaimers and Limitation of Liability

11.1 Services Provided "As Is"

To the maximum extent permitted by applicable law, our Website and Services are provided on an "as is" and "as available" basis without any warranties or representations of any kind, whether express, implied, or statutory. Red Rooster expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

Red Rooster does not warrant that:

• The Website will be uninterrupted, error-free, or free from viruses or other harmful components;
• Any information or content on the Website is accurate, complete, reliable, or up to date;
• The Website will be available at any particular time or from any particular location;
• Any defects or errors will be corrected;
• The results obtained from using the Website will be accurate or reliable.

11.2 Limitation of Liability

To the fullest extent permitted by Australian law, Red Rooster, its directors, officers, employees, agents, contractors, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or any other intangible losses arising out of or in connection with your use of, or inability to use, our Website or Services.

In no event shall Red Rooster's total liability to you for all claims arising out of or in connection with these Terms or the Services exceed the amount paid by you to Red Rooster in the three (3) months immediately preceding the event giving rise to the claim.

11.3 Australian Consumer Law

Where Red Rooster is permitted by law to limit its liability, Red Rooster's liability is limited, at our election, to:

• In the case of goods: replacement of the goods, supply of equivalent goods, repair of the goods, payment of the cost of replacing or acquiring equivalent goods, or payment of the cost of having the goods repaired;
• In the case of services: re-supply of the services or payment of the cost of having the services re-supplied.

12. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Red Rooster, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Website or Services;
• Any User Content you submit, post, or otherwise provide;
• Your violation of any applicable law, regulation, or the rights of any third party;
• Any negligent or wrongful act or omission on your part in connection with your use of our Services;
• Any fraudulent, misleading, or deceptive conduct by you in connection with the Services.

Red Rooster reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree to cooperate fully with Red Rooster in the defence of any such claim.

13. Term and Termination

13.1 Term

These Terms remain in full force and effect for as long as you continue to access or use our Website or Services, unless terminated in accordance with this section.

13.2 Termination by You

You may terminate your use of our Services at any time by ceasing to access and use our Website and, if applicable, by requesting the deletion of your user account by contacting us at [email protected].

13.3 Termination by Red Rooster

Red Rooster reserves the right to suspend, restrict, or terminate your access to our Website and Services at any time, with or without cause or notice, including but not limited to circumstances where:

• You have breached any provision of these Terms;
• You have engaged in unlawful, fraudulent, or harmful conduct;
• Red Rooster is required to do so by applicable law or court order;
• Continued provision of the Services is no longer commercially viable;
• There are security concerns or technical issues that necessitate suspension.

13.4 Effect of Termination

Upon termination of these Terms or your access to the Services, all rights and licences granted to you under these Terms will immediately cease. Provisions of these Terms that by their nature should survive termination shall continue to apply, including but not limited to provisions relating to intellectual property, limitation of liability, indemnification, governing law, and dispute resolution.

14. Changes to These Terms

Red Rooster reserves the right to modify, update, amend, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice through our Website or via email to registered users.

Your continued access to or use of our Website or Services following the posting of revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using our Website and Services immediately.

We recommend that you review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available on our Website at reds-rooster.com.

15. Governing Law and Jurisdiction

These Terms and any dispute, claim, or matter arising out of or in connection with these Terms, our Website, or our Services shall be governed by and construed in accordance with the laws of Australia, including applicable Commonwealth legislation and the laws of the relevant state or territory in which the dispute arises.

The following Commonwealth legislation, among others, applies to our Services and these Terms:

• Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law;
• Privacy Act 1988 (Cth) and the Australian Privacy Principles;
• Copyright Act 1968 (Cth);
• Trade Marks Act 1995 (Cth);
• Electronic Transactions Act 1999 (Cth);
• Food Standards Australia New Zealand Act 1991 (Cth);
• A New Tax System (Goods and Services Tax) Act 1999 (Cth);
• Applicable state and territory consumer protection and fair trading legislation.

Subject to the dispute resolution provisions below, you agree to submit to the exclusive jurisdiction of the courts of Australia, including the Federal Court of Australia, the Federal Circuit and Family Court of Australia, and the courts of the relevant Australian state or territory, for the resolution of any disputes arising out of or in connection with these Terms or our Services.

16. Dispute Resolution

16.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, our Website, or our Services ("Dispute"), we encourage you to first contact us directly at [email protected] to attempt to resolve the Dispute informally. We will make reasonable efforts to resolve any Dispute amicably within thirty (30) days of receiving written notice of the Dispute.

16.2 Mediation

If a Dispute cannot be resolved informally within the timeframe specified above, either party may request that the Dispute be referred to mediation before a mutually agreed independent mediator, or a mediator appointed by the Australian Disputes Centre (ADC) or a similar recognised Australian dispute resolution body. The costs of mediation shall be shared equally between the parties, unless otherwise agreed or ordered.

16.3 Consumer Complaints

If you are a consumer and your Dispute relates to a consumer guarantee under the Australian Consumer Law, you may also have the right to lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or with the relevant state or territory consumer protection agency, such as:

• NSW Fair Trading: www.fairtrading.nsw.gov.au
• Consumer Affairs Victoria: www.consumer.vic.gov.au
• Office of Fair Trading Queensland: www.qld.gov.au/law/fair-trading
• Consumer Protection Western Australia: www.commerce.wa.gov.au/consumer-protection

16.4 Litigation

If a Dispute cannot be resolved through the above processes, either party may pursue their rights and remedies through the appropriate Australian courts with jurisdiction over the matter. Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court of competent jurisdiction where necessary to protect that party's rights.

17. Severability

If any provision of these Terms is held to be invalid, illegal, unenforceable, or in conflict with any applicable law by a court of competent jurisdiction or any other relevant authority, that provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall be enforceable to the fullest extent permitted by applicable law. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent of the parties.

The failure of Red Rooster to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision, and any waiver of a particular breach shall not constitute a waiver of any subsequent breach.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other policies, rules, or guidelines published on our Website, constitute the entire agreement between you and Red Rooster with respect to your use of our Website and Services, and supersede all prior agreements, representations, warranties, and understandings (whether written or oral) between the parties relating to the subject matter hereof.

19. No Waiver

No failure or delay by Red Rooster in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, power, or remedy. No waiver of any term or condition of these Terms shall be effective unless made in writing and signed by an authorised representative of Red Rooster.

20. Force Majeure

Red Rooster shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, pandemics, government actions or restrictions, civil unrest, strikes, supply chain disruptions, technical failures, or any other event of force majeure. In such circumstances, Red Rooster will make reasonable efforts to resume normal operations as soon as practicable.

21. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without the prior written consent of Red Rooster. Red Rooster may assign or transfer its rights and obligations under these Terms to a successor entity, parent company, or affiliate in connection with a merger, acquisition, corporate restructure, or sale of assets, without your prior consent, provided that the successor entity agrees to honour these Terms.

22. Accessibility

Red Rooster is committed to making our Website and Services accessible to all users, including those with disabilities, in accordance with the Disability Discrimination Act 1992 (Cth) and the Web Content Accessibility Guidelines (WCAG) as applicable. If you experience any accessibility issues with our Website, please contact us at [email protected] and we will make reasonable efforts to address your concerns.

23. Contact Information

If you have any questions, concerns, complaints, or feedback regarding these Terms of Service or our Services, please do not hesitate to contact us using the following details:

We aim to respond to all enquiries and complaints within five (5) business days. For urgent matters or complaints relating to food safety, please contact us immediately at [email protected].